May 18, 2010

The fashion report

Just because one works from home doesn’t mean one can’t be fashion forward. I sport only the coolest tee shirts while at my computer. And when I do wear pants, they’re the skinny kind. So hot!

So it was with great interest that I read this recent article in The New York Times about a startup clothing company that allows its customers to design their own shirts. Shoppers visit the company’s website, pick out colors, patterns and cuff styles, drop some coin and in four weeks, they’re rocking personalized gear.

The company’s success is rooted in its “emotional-value proposition,” says the company’s 22-year-old CEO. (Freakin’ hipster!) Customers play a part in the creative process, and what results is a personalized shirt that oozes individual expression. Okay.

That got me thinking: If consumers will pay to design a shirt, would they pay to participate in hyperlocal content creation? Does the emotional-value proposition apply to hyperlocal news? No and yes.

First, anyone who will pay to generate content is an advertiser. Consumers can usually distinguish an advertisement from editorial content because ads are labeled as such. But when an advertiser’s content is passed off as news, orĀ if the hyperlocalist accepts compensation for creating “advertorial” content, then the news outlet’s objectivity comes into question.

Next, no one should create news content for the purpose of self-expression without fair compensation. That’s what larger media outlets like Forbes.com and The Washington Post call “content for exposure” (or more precisely, content for exploitation), and the practice only dilutes the quality of an organization’s content.

Instead, the emotional-value proposition can apply to opportunities for consumer feedback. A moderated comment section adds tremendous value to a news website. (The same goes for editorial essays printed on paper or broadcast as sound or video.) The opportunity to offer constructive criticism allows news consumers to express interest in their community, and the interaction reflects the news organization’s worth in the community.

That quality is perhaps the strongest selling point when approaching advertisers, sponsors and subscribers. It means that consumers do more than just consume a media outlet’s content. They assign value to it, they incorporate the information into their decision making, they allow it to influence their lives. That kind of quality far outweighs a website’s page views, a newspaper’s circulation or a broadcast outlet’s audience numbers.

The emotional-value proposition also applies to crowd-sourced content, but one should approach that with caution. I’ll get into that tomorrow.

Photo courtesy of Flickr user Kirsten Hartsoch.

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