Aug 25, 2010

Getting a hyperlocal grip on international news

The other day I whined about the challenges of covering a multicultural, multiethnic, multilingual beat. Such diversity is a blessing (and I don’t use that term often), but all those story angles can shmear thin an already small newsroom.

It’s something that’s bugged me for a while, though it clocked me square in the face this summer. With a sizable Pakistani-American community here, larger news organizations — namely The Christian Science Monitor and Al Jazeera — tapped residents for their takes on relief efforts in Pakistan’s flood zones, development of a Muslim community center near the World Trade Center site, and the arrest of Faisal Shazad, a Pakistani American who confessed to planting a car bomb in Times Square.

All of them were good angles on national and international news stories, and they offered insight into one segment of the neighborhood. But as a hyperlocalist, would such stories be within the scope of my publication? Would I have to write similar stories around the zillion other immigrant groups in my hood — the Tibetan Americans’ take on China’s activity in their homeland? The Venezuelan-American reaction to whatever Hugo Chavez has to say? And on and on.

It’s enough to drive a hyperlocalist insane.

That’s when the Poynter Institute’s News University came to my rescue. (For the uninitiated, News U offers journalists online training, some of it free, much of it cheap, nearly all of it good.) Its free, self-guided seminar called “Reporting Global Issues Locally” offered tips on how to tie international events with local issues, without driving a newsroom into the ground and without necessarily focusing on only one immigrant group.

First, the course suggested taking inventory of a beat’s ethnic groups, spoken languages and immigrants’ countries of origin. Done. Next was an inventory of a beat’s big industries. In my case, those are restaurants and specialty food shops; grooming services and general retail; medical services, thanks to a nearby hospital; residential real estate; and automotive sales and repairs.

Then the magic happened. The course listed five international-news topics that could influence news on a local level:

  • The wars and national security
  • Business and the economy
  • Immigration
  • Health and the environment
  • A catch-all heading that included religion, education, culture and sports.

And instead of just tying international stories with the local immigrants’ reactions, the course illustrated how these international events can truly impact everyone in the hood, regardless of their ethnic or national backgrounds. For example, international trade tariffs and product recalls can affect sales at local retail shops, regardless of which segment of the community patronizes those shops. Immigration reform can alter hiring practices across all local industries, whether it’s food servers for the hood’s restaurants, or doctors and nurses at the nearby hospital and its satellite facilities.

In other words, it’s not about the hyperlocal angle on international news. Instead, it’s about the international angle on hyperlocal news. Despite the neighborhood’s global roots, the fact is it is one cohesive neighborhood. Its residents might not share a common heritage or language, but they share the immigrant experience, life as Americans (legally or not), and in the case of my new beat, life as New Yorkers.

The course also discusses possible sources of information, but I haven’t gotten that far into it yet. I’ll save that post for when I get around to it.

Photo courtesy of Flickr user bondidwhat.

Aug 23, 2010

Whoever said it was a small world was a liar.

Getting my business chops together is a slow, painful process, but it’s happening. I’ve been reading about profit-and-loss statements and recently received free (yay!) legal advice on business structures. A summary of what I’ve learned will appear on this blog eventually.

While that’s cooking, I’ve started learning more about my hyperlocal beat and the niche my future online publication might fill. First, the statistical low down:

The neighborhood covers an area of about 1.5 square miles and contains more than 71,000 residents, says the 2000 Census. Sixty-six percent were foreign born and 80 percent speak something other than English at home — and I’m not just talking about Central and South American immigrants speaking Spanish. From personal observation, I’ve seen and heard people from India, Pakistan and Bangladesh; Nepal and Tibet; Colombia, Ecuador and Venezuela; Poland and other parts of Eastern Europe; and a smattering from southern China, Thailand, South Korea and The Philippines.

Compare that with the beat my former publication covered: 22,000 people living within one square mile. Most of them were born in the United States, spoke English at home, and were either white or black. That small area and common language made coverage easy, and because most of the foreign-born residents were either Central American or Northeast African, it trimmed the number of international tracks I had to follow for those “local reaction to events back home” stories.

The diversity that makes my new hyperlocal beat so beautiful means I’ll need creative ways to gather, report and distribute the news. Right now, reporting and distribution seem to be the easy parts, as I’ve had some thoughts on that previously. The news-gathering part, on the other hand, will kick my ass.

Brainstorming on how to avoid that ass kicking will occur in the next few posts.

Photo courtesy of Flickr user Samantha Decker.

Jun 2, 2010

The thought copier

“The mainstream media stole my news story and didn’t give me credit!”

I’ve heard that gripe from lots of hyperlocalists, and on Tuesday blogger Danny Sullivan illustrated exactly how it was done to him. In a detailed post, he showed how his original story — about a woman who’s suing Google for bad walking directions — eventually spun into content for CBS News and The Associated Press. Neither news organization attributed Sullivan as the primary source, he claimed.

That borderline plagiarism sucks to no end, and I don’t like it any more than Sullivan. But it happens. Hyperlocalists and bloggers unwillingly offer plump, juicy leads to mainstream reporters, who both appreciate the tip and refuse to acknowledge the competition. Likewise, small media bootlegs information from larger outfits. And sadly, hyperlocalists “borrow” quotes, images and other content from other hyperlocalists, sometimes without attribution.

There’s no foolproof way around it, but the tactics below might force news outlets to acknowledge in some way their original sources:

Use original images when possible. Sullivan’s story offered screenshots of Google Maps, which he embellished with a few arrows. The screenshots’ appearance on The Daily Mail and The Financial Post without attribution was what tipped off Sullivan to the growing problem, he wrote.

While Sullivan felt the screenshots were protected under his copyright (I believe they’re Google’s copyrighted derivatives), the use of originally composed maps, photos and illustrations might have given him more leverage against other outlets’ fair use of his content. They would have had to acknowledge Sullivan as the source, even if it was only in a “republished with permission” line and link.

Keep a tight grip on source documents. Sullivan based part of his story on the plaintiff’s complaint, a document filed with the US District Court in Utah. Sullivan said he uploaded the paperwork onto Scribd, a free web service that allows one to share or embed PDFs and other content. The magazine PC World then accessed the document directly, bypassing Sullivan as a source.

I don’t blame PC World for hitting the ultimate primary source, the complaint filed in court. But Sullivan might have been better off uploading the PDF onto his website’s host server and not onto an open social-networking service that allows viewers to print, download or embed the document. Self-hosting would mean any link to the document would have led back to Sullivan’s URL.

Of course, PC World could have found a way around that. But maybe a watermark superimposed over the original document could have shown Sullivan as the document’s initial, intended recipient. Personally, I don’t see a watermark disturbing the authenticity of a document, but if there are other thoughts on that, I’m open to hearing them.

When a story is stolen, blog the hell out of it. Sullivan did a terrific job of mapping where his story went and how larger media companies cannibalized it. The blog post eventually made its way through the Twitterverse, bringing attention to sloppy editorial practices and lazy reporting. He may not have gotten the attribution he deserved, but at least he drew attention to the problem and brought some recognition to himself.

Again, none of these tactics guarantee attribution or even a link. But if ripoff artists stumble over them in the process of their “reporting,” then I’m cool with that.

Photo courtesy of Flickr user ratterrell.

May 18, 2010

The fashion report

Just because one works from home doesn’t mean one can’t be fashion forward. I sport only the coolest tee shirts while at my computer. And when I do wear pants, they’re the skinny kind. So hot!

So it was with great interest that I read this recent article in The New York Times about a startup clothing company that allows its customers to design their own shirts. Shoppers visit the company’s website, pick out colors, patterns and cuff styles, drop some coin and in four weeks, they’re rocking personalized gear.

The company’s success is rooted in its “emotional-value proposition,” says the company’s 22-year-old CEO. (Freakin’ hipster!) Customers play a part in the creative process, and what results is a personalized shirt that oozes individual expression. Okay.

That got me thinking: If consumers will pay to design a shirt, would they pay to participate in hyperlocal content creation? Does the emotional-value proposition apply to hyperlocal news? No and yes.

First, anyone who will pay to generate content is an advertiser. Consumers can usually distinguish an advertisement from editorial content because ads are labeled as such. But when an advertiser’s content is passed off as news, or if the hyperlocalist accepts compensation for creating “advertorial” content, then the news outlet’s objectivity comes into question.

Next, no one should create news content for the purpose of self-expression without fair compensation. That’s what larger media outlets like Forbes.com and The Washington Post call “content for exposure” (or more precisely, content for exploitation), and the practice only dilutes the quality of an organization’s content.

Instead, the emotional-value proposition can apply to opportunities for consumer feedback. A moderated comment section adds tremendous value to a news website. (The same goes for editorial essays printed on paper or broadcast as sound or video.) The opportunity to offer constructive criticism allows news consumers to express interest in their community, and the interaction reflects the news organization’s worth in the community.

That quality is perhaps the strongest selling point when approaching advertisers, sponsors and subscribers. It means that consumers do more than just consume a media outlet’s content. They assign value to it, they incorporate the information into their decision making, they allow it to influence their lives. That kind of quality far outweighs a website’s page views, a newspaper’s circulation or a broadcast outlet’s audience numbers.

The emotional-value proposition also applies to crowd-sourced content, but one should approach that with caution. I’ll get into that tomorrow.

Photo courtesy of Flickr user Kirsten Hartsoch.

Apr 19, 2010

Choosing between a mural and graffiti

Some of the nation’s biggest online news outlets still haven’t unraveled the mystery to managing readers’ comments. According to The New York Times, both The Washington Post and The Huffington Post are resorting to an “Animal Farm” system that gives greater prominence to readers who use their “real” names when leaving comments or to trusted readers who have left comments in the past — the “all animals are created equal, though some animals are more equal than others” approach to moderation.

Meanwhile, The New York Times requires readers to register with the site before leaving comments. And most recently, Hawaii’s Peer News announced it would close its articles to reader comments completely, The Wall Street Journal reported Monday.

What a pity that these news outlets should resort to ranking systems, registration and closed-door policies to moderate what is designed to be a two-way conversation. That type of open communication is the whole point of Web 2.0, a point that these outlets miss by a mile.

At the other extreme, readers should not be permitted to spew venom as anonymous specters adrift in the ethernet. After all, a news site is its publisher’s virtual property, and it’s the publisher’s obligation to establish a rule of order. One can manage the site like a erudite salon and ask (even demand) readers to conduct themselves with self-restraint. Or one can run the place like a bar (as I did with my former site) and allow readers to speak freely, smacking them in the back of the head when they get too rowdy, or bouncing them completely when they’ve had enough.

But if a publisher merely opens the door to an online establishment and expects visitors not to steal the virtual silverware at first chance, then all hope is lost for civil or constructive discourse. That’s what The Washington Post did, maybe in reverence to the First Amendment. As a result, its comment section is more like a landfill of bigoted rants and axes in search of grinding.

Sifting through ranked comments, or closing articles to comments completely, are terrible solutions. The former creates an echo chamber, where those ranking the comments (presumably other readers or the site’s staff) can amplify agreeable opinions and mute dissenting ones. The latter only makes the publication seem aloof, and can cut off potential story leads and angles for reporters to follow.

In the end, a website is its publisher’s blank wall. One can lead readers to paint a flowing mural of constructive ideas, or one can abandon it for graffiti artists and taggers to maul.

Photo courtesy of Flickr user cauchisavona.

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